Shopping online should feel risk-free—that’s why built a returns engine that works as fast as our same-day dispatch.
You have 30 days from the delivery time-stamp to change your mind; simply log in, choose the item, and the portal auto-prints a barcode label that already knows your original payment method and preferred language.
Goods must be unworn, with hang-tags and hygienic liners intact; personalized or intimate pieces are exempt unless they arrive defective, in which case we upgrade you to express replacement at zero cost.
Need help? Live-chat, call or write to —our policy is to issue the RA number before you finish your coffee.
You have 30 days from the delivery time-stamp to change your mind; simply log in, choose the item, and the portal auto-prints a barcode label that already knows your original payment method and preferred language.
Goods must be unworn, with hang-tags and hygienic liners intact; personalized or intimate pieces are exempt unless they arrive defective, in which case we upgrade you to express replacement at zero cost.
Need help? Live-chat, call or write to —our policy is to issue the RA number before you finish your coffee.
The moment your return reaches our smart-sorting hub, computer-vision cameras scan the barcode, weigh the parcel and photograph the contents in under 90 seconds—no human hands, no subjective judgment.
Approved refunds are pushed instantly: Stripe and PayPal settle within 24 hours, credit cards post in 3–5 bank days, and BNPL contracts are rewritten so interest stops accruing the second we click “accept.”
Want an exchange instead? The system reserves the new size or color in real time, charges or refunds the difference, and books carbon-neutral pickup from your doorstep the same afternoon.
If we sent the wrong SKU or the product was damaged in transit, automatically issues a prepaid label and adds a 10 % courtesy credit to say sorry.
Approved refunds are pushed instantly: Stripe and PayPal settle within 24 hours, credit cards post in 3–5 bank days, and BNPL contracts are rewritten so interest stops accruing the second we click “accept.”
Want an exchange instead? The system reserves the new size or color in real time, charges or refunds the difference, and books carbon-neutral pickup from your doorstep the same afternoon.
If we sent the wrong SKU or the product was damaged in transit, automatically issues a prepaid label and adds a 10 % courtesy credit to say sorry.
We hate waste as much as you do—returned items that pass inspection are steamed, re-tagged and listed on our circular marketplace; anything flawed is down-cycled into pet-bed filling through local shelters.
All parcels are GPS-tracked with photo proof of hand-off; if the carrier loses your box, we still honor the refund once the investigation ticket is opened, so you never carry logistics risk.
For bulk or international returns that need customs reversal, mail the paperwork to and our compliance team handles duty drawbacks within 48 hours.
Your statutory rights remain untouched, but if you feel we missed the mark, escalate to for executive review—every complaint becomes a public quarterly metric we strive to drive to zero.
All parcels are GPS-tracked with photo proof of hand-off; if the carrier loses your box, we still honor the refund once the investigation ticket is opened, so you never carry logistics risk.
For bulk or international returns that need customs reversal, mail the paperwork to and our compliance team handles duty drawbacks within 48 hours.
Your statutory rights remain untouched, but if you feel we missed the mark, escalate to for executive review—every complaint becomes a public quarterly metric we strive to drive to zero.
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